Refund policy

At Think Safety, we want you to be completely satisfied with your purchase. If you’re not happy with an item, our returns policy provides peace of mind.

1. Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Items must be in new, unused condition with original tags and packaging intact.
• Clearance items and custom-made or personalized items (e.g., embroidered workwear) are non-refundable unless faulty.
• Special order items that are not stocked as part of Think Safety's core range are non-refundable.
• Original proof of purchase must be provided.

2. Faulty or Damaged Items

• If you receive a faulty or damaged item, please contact us immediately at sales@thinksafety.com.au or (02) 6581 4000.
• We may request images of the faulty item to expedite the process.
• Faulty items will be eligible for a replacement, repair, or refund, depending on the situation and Manufacturers warranties.

3. Return Process

• Please contact our team to initiate a return, providing your order number and reason for the return.
• Pack items securely and include your order number in the package.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds & Exchanges

• Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Exchanges are subject to stock availability and may take additional processing time.
• Exchange item that require freight will incur an additional outbound freight charge.